DRIVING (Behind-the-wheel) LESSONS CANCELLATION POLICY:

 

All lessons are reserved in advance for each student, so, if you need to cancel your appointment, we respectfully request at least 24-hour cancellation notice.

 

Any cancellation or reschedule made less than 24-hour will result in a late cancellation/no show fee of $50.00 for driver education students or loss of the lesson for adults as outlined below:

 

The lesson is automatically considered a late cancellation/no-show if the student is 15+ minutes late.

 

If student does not show up for a driving lesson without notice, or makes a late cancellation, next booked lesson will be canceled automatically. The driving lessons cannot be resumed until the fees are paid. Driver’s Education students will be required to pay the applicable fee, while adult students will forfeit the missed lesson.

 

If a student does not appear for a scheduled lesson or does not have his original permit (or necessary glasses or contacts required to drive), the $50.00 per hour charge for drivers’ education students or forfeit of the lesson for adults applies.

 

Lessons canceled at least 24 hours in advance or by a good cause, are not subject to a cancellation fee.

 

Cancellations by phone 617-993-3111 must be made during our office hours only, or you can cancel by email ads@acedrivingskills.com (Please provide Student's name and Time of the lesson). Sunday and Monday lessons must be canceled by Friday COB at the latest.

 

PLEASE NOTE: Students cannot be issued a Certificate of Completion if they hold an outstanding balance. All fees must be paid in full before Our Driving School can finish the 6 in-car lessons (for Driver’s Ed Students). Proceeding lessons will not be booked until such missed lessons are paid.

 

We will do our very best to reschedule your lesson for another time that is convenient to you.

 

CLASSROOM LESSONS CANCELLATION POLICY:

 

Our school holds limited seating, and for this reason, we respectfully request that you cancel/reschedule at least 10 business days before your scheduled Class. This will allow us to offer your spot to another Student.

 

All Classroom cancellation requests must be done by email: ads@acedrivingskills.com.

You are only eligible to receive a refund if cancellation notice is given at least 10 business days prior to the course start date.

 

All Classroom refund requests are subject to a $75 administrative fee.  

Please allow a minimum of 14 business days to process your refund request.

 

Should Our Driving School cancel a course, students are entitled to a full refund or enrolment in a future course.

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ROAD TEST CANCELLATION POLICY:

 

The RMV does not allow double booking of road tests. If you have another test scheduled anywhere else, you must cancel that road test prior to scheduling with Ace Driving School to avoid being rejected by the RMV and to avoid the loss of your entire road test fee with Ace Driving School.

 

Road tests must be prepaid and appointments need to be cancelled three (3) business days in advance. There is no refund for not properly canceling road tests or if you have been rejected by the RMV.

 

If our main office is not notified, the student is responsible for full payment.

 

PLEASE NOTE: If you fail your road test, you must wait 2 weeks before taking another test. You are not allowed to attempt more than six road tests in a 12-month period.

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DASH CAMERA ACKNOWLEDGEMENT:

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All Ace Driving School training vehicles are equipped with interior and exterior audio/video recording systems. Recordings are used solely for safety, security, insurance, or incident documentation purposes and are not used to evaluate or train students.

 

By scheduling or participating in any driving or observation session, students acknowledge and consent to audio and video recording.

 

Choosing not to participate because of the presence of these recording systems is considered a voluntary cancellation and is subject to Ace Driving School's standard cancellation and refund policies.

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​SERVICES EXPIRATION POLICY:

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For Students Under 18 (Driver's Education):

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According to RMV guidelines: "A student must complete the driver education program (both classroom instruction and motor vehicle on-road instruction) within 2 years from the first session in a driver education program."

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The Driver's Education package with Ace Driving School expires two years from the student's first session or when the student turns 18, whichever comes first.

Any driving lessons scheduled after the student turns 18 will be charged at the applicable adult rate.

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No refunds will be issued for any portion of the program not completed within the specified timeframe.

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For Adults (18+):

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All purchased services and lesson packages must be used within 90 days of the purchase date.

 

Any unused services or lessons will expire and be forfeited after 90 days, regardless of whether the student has scheduled or completed their lessons.

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No refunds or extensions will be provided for expired services or unused lessons.

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